How Will the BIGGEST Surprise in this year’s Return on People Benchmark Report Affect Your Business?

The 2016 Return on People Benchmark report has just been released, and for the first time since 2011, the Return on People Benchmark declined.

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The 2016 Return on People Benchmark report has just been released, and for the first time since 2011, the Return on People Benchmark declined.

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Sneak Peek: The 7 Distinctive Differences of Leading and Lagging Companies

Leading and Lagging Companies; Which One Are You? Why is it that 1 in 12 of the Fortune 500 are LOSING money, despite having enormou

Leading and Lagging Companies; Which One Are You? Why is it that 1 in 12 of the Fortune 500 are LOSING money, despite having enormou

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The List: Stars and Dogs of the Return on People Benchmark.

This month we’ve been exploring the recently released Return on People Benchmark Report, which is an uncommon yet insightful measure int

This month we’ve been exploring the recently released Return on People Benchmark Report, which is an uncommon yet insightful measure int

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The 3 Immutable Laws of Building Customer Satisfaction, Value, and Retention

As we prepare for back to school season, it’s time to go back to school when it comes to building customer satisfaction, value, and retention.

As we prepare for back to school season, it’s time to go back to school when it comes to building customer satisfaction, value, and retention.

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4 Fickle Factors Affecting Customer Retention

Drive rapid results using 4 fickle factors affecting customer retention to identify the type of retention plan that fits you

Drive rapid results using 4 fickle factors affecting customer retention to identify the type of retention plan that fits you

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Top 10 Tips for Customer Satisfaction Management

Customer Satisfaction Management isn’t really about managing customer satisfaction in traditional ways – sending out custome

Customer Satisfaction Management isn’t really about managing customer satisfaction in traditional ways – sending out custome

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Three Ultimate Secrets to Long Term Customer Relationships

Retaining existing customers and developing long term customer relationships has long been recognized as a driver o

Retaining existing customers and developing long term customer relationships has long been recognized as a driver o

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